i had ordered these skates a half size too big and i reached out to the moxi team who were SUPER HELPFUL! they were able to change my order with only a couple extra weeks of waiting time, which didn’t bother me as the end result would be worth it. which it was! i am so appreciative that someone responded to my messages quickly and helped me get the correct size. i LOVE these skates and can tell they’re amazing quality whenever i put them on. so happy with my purchase